Moray Bouncy Castles
About Us

Q.  Do you deliver?

Yes, we provide a free local delivery, set up and collection service, please see our Delivery page. For insurance and safety purposes we insist on a delivery only policy.

Q.  Do you require a deposit when booking?

No, we do not require a deposit

Q.  What are your payment methods?

We accept cash or cheques with a valid cheque guarantee card.

Q.  How much notice do you require?

The sooner you can book the better especially during the summer/holiday period. We will confirm your booking either by email or post and ring you the day before your hire.

Q.  How long do we hire the equipment for?

We deliver between 9am and 11am and collect between 5pm and 7pm. We will try and be as flexible as we can and work around you. Please ask when booking if you have any special requirements.

Q.  What if I have to cancel?

We do not charge a cancellation fee unless you cancel on the day of your hire for any other reason than bad weather. If you do cancel on the day we will have to charge you 50% of the full hire cost. See Hire agreement If you are concerned about the possibility of bad weather then we recommend you book an indoor venue, eg: village hall or community centre.

Q.  What happens if it rains?

All our castles come with shower covers but these are not sufficient for heavy rain. We do not recommend you use the castle or slide when it rains as it becomes very dangerous and this is when most accidents and bumps and bruises are caused. We operate a no refund policy if the weather turns bad during your hire.

Q.  Can a castle be used in high winds?

Inflatables should not be used when the wind or gusts are in excess of Force 5 on the Beaufort scale (19-24 mph). Force 5 is a fresh breeze when small trees in leaf begin to sway, whereas Force 6 is a strong breeze where large branches are in motion, whistling can be heard in telephone lines and umbrellas can only be handled with difficulty. Weather forecasts can be obtained from the Meteorological Office or by following the links on our web site.


Q.  How long does it take to set up/dismantle?

This is not a long process and usually takes approx 15-20 mins to set up and 20-30 mins to dismantle.

Q.  Can your equipment be used indoors?

Yes, all our equipment can be used indoors, subject to sufficient clearances. Please see our Indoor Hire page.

Q.  What Power Supply do you need to run a Castle?

You will need a 240V Power Supply within 30m of the Castle site.

Q.  How much room does a castle require?

As a rule you will need the size of the castle ie: 12ft by 12ft and at least 6 ft at the rear, 2-3 ft at the sides and 6 ft at the front for safety mats and castle access. 

Q.  What surface do you need to site the inflatable?

Ideally all our inflatables should be sited on a flat-grassed area, although they can also be used on a flat hard standing area. The installation site must be clear of all loose and sharp objects and clear of any animal deposits. If the site is unsuitable we reserve the right to cancel the booking. Never try to re-site an inflatable without a member of Moray Bouncy Castle staff being present. We are happy to advise on the suitability of your site before you book.

Q.  Are your inflatables inspected before use?

Yes, all our equipment is cleaned and checked for faults after each hire, ensuring you, the next customer of a safe, clean and fun hire.

Q.  What equipment comes with the inflatable?

Each castle comes complete with shower cover; safety mats, securing pegs or bags, ground sheet, electric blower, extension lead and RCD safety adaptor.

Q.  How much does it cost to hire and run a castle?

All our equipment includes free local delivery, set up and collection. The cost of each castle or garden game differs according to size and type. Please see our Castles and Garden Games pages. An average size bouncy castle blower will cost approx 50p to £1.00 a day to run, other than this there are no other running cost incurred to the hirer.

Q.  Do you have an age limit for use on the castles/slides?

Yes, due to safety and insurance purposes each castle/slide has an age and max number limit, please see individual castles pages

Q.  Can adults use the castles?

No, our castles are designed for children up to the age of 14.

Q.  Do you require any ID?

Yes, 2 forms of ID are required showing your name and address for insurance purposes, these can be: driver’s licence, utility bill etc.

Q.  Do you supply safety instructions?

Yes, full detailed instructions are supplied with every hire.

Q.  Do you supervise the children using the inflatable?

No we do not supervise anyone during your hire. We are only responsible for the safe set up and collection of each unit. It is the hirer’s responsibility to ensure adult supervision is given at all times when the inflatable is in use.

Q.  Do you give any discounts?

Yes, please see our Special Offers page.

Q.  Do you have insurance?

Yes, we have public liability insurance up to £1million for your protection and peace of mind.  This covers accident and injuries caused by our equipment failing or incorrect or unsafe installation.  As the hirer, you are responsible for ensuring adult supervision of the inflatable at all times. It is very important to understand that our insurance does not cover you or anyone else if an accident occurs under normal operating conditions.  Beware of companies that don't have insurance, you should ask to see a copy of the policy.  We ask you to read and sign our Terms and Conditions of Hire before we release the bouncy castle into your care.  

Q.  Are you members of any organisations linked to the inflatable industry?

Yes, we are members of the British Inflatable Hirers Association (BIHA).

Q.  How do I book?

You can either, telephone, email or use the Contact/Bookings page. Please try and book early to avoid disappointment.

Q.  Can we rely on you?

100% yes, we are a family business whose name is built on reputation.